SMS/Text Messaging Terms & Opt-In Policy

This SMS/Text Messaging Terms & Opt-In Policy ("SMS Policy") describes how Guardian Door LLC ("Company," "we," "us," or "our") uses SMS and text messaging services to communicate with you. By providing your mobile phone number and opting in to receive text messages from us, you agree to the terms outlined in this policy. This policy complies with the Telephone Consumer Protection Act (TCPA), Cellular Telecommunications Industry Association (CTIA) guidelines, and Twilio messaging policies.

1. Consent and Opt-In

By providing your mobile phone number and checking the SMS consent checkbox on our website, service request forms, or contractor registration, you expressly consent to receive text messages from Guardian Door LLC Your consent is not a condition of purchasing any goods or services.

How to Opt-In: You may opt-in to receive SMS messages by:

• Checking the SMS consent checkbox when submitting a service request
• Checking the SMS consent checkbox during contractor registration
• Texting a designated keyword to our phone number
• Verbally consenting to receive text messages during a phone call (recorded consent)

2. Types of Messages

By opting in, you agree to receive the following types of text messages:

• Appointment Reminders: Notifications about upcoming scheduled service appointments
• Appointment Confirmations: Confirmation of newly scheduled or rescheduled appointments
• Service Updates: Status updates about your job or service request
• Invoice Notifications: Alerts when invoices are sent or payment is due
• Payment Confirmations: Receipts and confirmation of received payments
• Job Assignment Notifications: Alerts for contractors about new job assignments
• Support Ticket Updates: Notifications about responses to your support inquiries
• Account Alerts: Important notifications about your account status

We do not send unsolicited marketing or promotional text messages. All messages are related to your service requests, account, or direct business relationship with us.

3. Message Frequency

Message frequency varies based on your service activity and preferences. Typically, you may receive:

• 1-3 messages per scheduled appointment (confirmation, reminder, follow-up)
• 1-2 messages per invoice (sent notification, payment reminder if applicable)
• Occasional messages for account updates or support ticket responses

On average, users receive approximately 2-10 messages per month depending on service activity.

4. Costs and Carrier Fees

Message and data rates may apply. You are responsible for any charges from your mobile carrier associated with receiving text messages. Check with your carrier for details about your text messaging plan.

5. How to Opt-Out

You may opt-out of receiving text messages at any time. To stop receiving messages:

• Reply STOP: Text "STOP" to any message you receive from us
• Reply UNSUBSCRIBE: Text "UNSUBSCRIBE" to any message
• Reply CANCEL: Text "CANCEL" to any message
• Reply END: Text "END" to any message
• Reply QUIT: Text "QUIT" to any message
• Contact Us: Email david@guardiandoorllc.com or call (833) 424-3667

After opting out, you will receive a single confirmation message acknowledging your request. You will not receive any further text messages unless you opt-in again.

6. How to Get Help

For assistance with our SMS messaging service:

• Reply HELP: Text "HELP" to any message from us to receive support information
• Email: Contact us at david@guardiandoorllc.com
• Phone: Call us at (833) 424-3667

7. Privacy and Data Protection

Your mobile phone number and SMS consent information are protected under our Privacy Policy. We are committed to protecting your privacy:

• We never sell your phone number to third parties
• We never share your phone number for third-party marketing purposes
• Your information is only shared with service providers necessary to deliver messages (e.g., Twilio)
• We maintain secure systems to protect your contact information
• SMS consent records are maintained as required by law

8. Supported Carriers

Our SMS service is compatible with most major U.S. wireless carriers, including but not limited to:

AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, Cricket, MetroPCS, Virgin Mobile, and other regional carriers. Carrier coverage may vary by location.

9. Service Limitations

Text messaging services may be subject to the following limitations:

• Messages may be delayed or undelivered due to carrier network issues
• Service may not be available in all areas or with all carriers
• Message delivery is not guaranteed
• We are not responsible for messages that fail to send or are delayed due to factors outside our control

10. Changes to This Policy

We may update this SMS Policy from time to time. Material changes will be communicated by posting the updated policy on our website with a new "Last Updated" date. Your continued receipt of text messages after changes constitutes acceptance of the updated policy.

11. Contact Information

For questions about this SMS Policy or our text messaging practices: